What.

We steadfastly believe privacy and confidentiality are integral to our relationship with everyone.

We are committed to protecting and respecting your privacy while developing and using technology that provides you the most powerful and safe online experience. We have adopted this as our Privacy Policy for all our operations.

By using this website and any of our technology you consent to the data practices described in this statement.

We outline below our ongoing approach and how we manage your Personal Information.

Privacy Principles

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).  Further information regarding the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information, what information is collected?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and virtual meeting ID numbers. 

We will, from time to time, receive and store personal information you submit to our website, provided to us directly or give to us in other forms.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

How do we collect your personal information?

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our websites and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

How do we use your information?

We collect your Personal Information for the primary purpose of providing our services to you, including providing information or access to information via technology platforms. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. (i.e. making you aware of an upcoming event, or e-mailing you about a special offer)

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access the services provided by our us.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. We keep track of the websites and pages our customers visit to deliver customised content. Any person may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When you are registered as a member of our Mindshop Online (‘MO’) Platform (Service) you will be asked to provide information about yourself including your name, organisation, address and email details. We may also collect usage information when you use the Service to produce reports, statistics and analytics. This information will only be used to provide our core services to you or communicate updates to those services and are never sold to 3rd parties. There is also information about your computer hardware and software that is automatically collected. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used for the operation of our services, to maintain quality of the service, and to provide general statistics regarding use.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the public discussion forum, this information may be collected and used by others. 

We encourage you to review the privacy statements of websites you choose to link to from our services so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of www.strategic-solutions.com.au

Cookies

“Cookies” are small text files that are placed on your browser when you access our Service. Cookies are required to use the Service and are used in the following ways: (a) To keep a browser session open after a user logs in; (b) When enabled ‘Remember Me’ on the login page a cookie is stored to allow the user to pre-populate their username (typically their email address). This cookie is removed after a period of 120 days from the user’s browser. These cookies contain no personal information, although users are advised not to enable ‘Remember Me’ when using a public device or browser where privacy is a concern.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.  In addition, your Personal Information may be disclosed in a number of circumstances including the following: (a) Third parties where you consent to the use or disclosure; (b) Where required or authorised by law.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

When using the Artificial Intelligence powered search engine within MO, any details entered into it are transmitted to a third-party provider for the purpose of providing the Service. All data submitted to third parties is protected using SSL technology.

Your Personal Information is stored securely in a third-party Customer Relationship Management (CRM) system that states in its privacy policies that it abides by the same strict data protection and privacy policies as us.

We will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our the rights or property; and (c) act under exigent circumstances to protect the personal safety of others, or the public.

Our use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

General Data Protection Regulation (GDPR) for the European Union (EU)

We do not seek to comply with the principles of data protection set out in the GDPR because we only operate within Australia.

Hosting and International Data Transfers

Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include but are not limited to the United Kingdom and North America.

Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following:

·    the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website;

·    the use of binding corporate rules, a copy of which you can obtain from the Privacy Officer (see contact details below).

The hosting facilities for our website are situated in Australia. Hosting services for MO is located in Australia and the United Kingdom. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from the Privacy Officer (see contact details below).

Our Suppliers and contractors are situated in Australia, the United Kingdom and North America. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following:

·    the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website;

·    the use of binding corporate rules, a copy of which you can obtain from the Privacy Officer (see contact details below).

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

We use a cloud-based server infrastructure hosted on the Amazon EC2 and Microsoft Azure platforms located in the Australian and United Kingdom regions. Data stored on MO cloud servers is locally encrypted and use SSL security certificates, so all data transferred is encrypted. Your browser must support the encryption security used in the connection with our servers. Please see https://azure.microsoft.com/en-us/support/legal/ and https://aws.amazon.com/agreement/ for specific policies on our cloud-based infrastructure platform. EU based advisors and users please note that your data will be backed up securely outside of the EU.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Your data may also be permanently deleted by us after you stop paying to use the Service, or upon request.

Third party software and services integrated into services include Google Drive, OneDrive and other integrations and are handled by such third parties subject to their own privacy and security procedures, which we do not control.

Access to your Personal Information

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. We have access to and may use the information we collect in the Service for the purpose of billing, support, usage monitoring and service performance as well as for other internal purposes.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Changes to this Statement

We reserve the right to change or alter this privacy policy at any time. We encourage you to periodically review this Statement to be informed of how we are protecting your Personal information.

Privacy Policy Complaints and Enquiries

We welcome your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, or if you have any queries or complaints about our Privacy Policy, please contact us.